One thing I want to mention is reviews, reviews can be biased for any number of reasons. For example although I absolutely try to be unbiased since the owners are friends of mine and I’ve personally never had any problem with the service my recommendation of them although attempted to be unbiased still remains slightly so. (E-Starr & Skye-Host )
However when you get a recommendation from a friend should you trust it? I trust it to a degree, depending on the friend and what product it is.
I was recently in the market for a VPS (virtual private server) and the problem I had was I couldn’t trust most of these companies except my friend who owns a VPS recommended me MODVPS.com. He raved about them, their quality of service, the speed of the server etc.
I purchased a small VPS plan for 44.50 a month, it was my birthday present to myself. And off we went. I cleared with them first I can run wpmu and all the scripts I wanted to, however when my friend and I wanted to install it. The two sample sites I set up on there, 1 randomly covered the apache page. This wasn’t a MAJOR issue but still an annoyance I could fix myself. The second part was I had to delete the site and set it up again for the account holding wpmu. I wasn’t thrilled. The server was slow, working with shell it still was slow. It would continuously time out. Imagine all this trouble and it had 2 sites with maybe 2mB total between the two and zero bandwidth used for the month…how would it be once wpmu is installed and my readers have blogs on there?
It was completely unacceptable. I have since canceled, the server is still up. I’m awaiting for it to be canceled and for me to receive my refund. (Neither so far, but they say the wait is up to 5 days) Which is annoying but I can live with it.
I took his review of the company with a grain of salt. I tested before I made any real plans to stay, their support was straight to the point but not VERY helpful. If there is a support number I didn’t see one.
I don’t like the fact that the only way to get support is through an email, support is of course open 24/7 however because email is available 24/7. But it doesn’t necessarily guarantee you a response at 3.30am when your server is lagging or is down for any reason. All service is available 24/7 but I am never up to test their response time from 3.30, nor do I plan to be. But I always like an emergency line available. However, that is just my personal like and dislike.
